Terms of Service

Welcome to Èsì.

Èsì is a venue discovery, review, and recommendation platform operated by GuestPulse Technologies Limited (“GuestPulse,” “Èsì,” “we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Èsì website, mobile applications, Ask Èsì AI assistant, and any related services, features, and content (collectively, the “Services”).

Èsì helps users discover hospitality and leisure venues, explore reviews, and make more informed decisions about where to eat, stay, meet, relax, and go out.

By accessing or using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

These Terms apply to users in Nigeria, Ghana, Côte d’Ivoire, Kenya, Rwanda, Senegal, and any other location where Èsì makes its Services available, subject to applicable local law.

You must be at least 18 years old, and legally capable of entering into a binding agreement under the laws applicable to you, to create an account or use Èsì. Èsì is not intended for anyone under 18, and we do not knowingly permit accounts belonging to individuals under 18.

When using Èsì, you agree to:

• Provide accurate information when creating an account or submitting information.
• Keep your account credentials secure and notify us if you suspect unauthorised access.
• Use the Services lawfully and responsibly.
• Submit reviews and other content that reflect your genuine experiences or are otherwise accurate to the best of your knowledge.
• Respect the rights, safety, privacy, and reputation of other users, venues, and third parties.
• Comply with these Terms, our Community Guidelines, and all applicable laws.

You are responsible for activity carried out through your account, except where applicable law provides otherwise.

Èsì provides tools that may allow you to:

• Discover restaurants, hotels, lounges, cafés, and other hospitality or leisure venues.
• Read and submit reviews, ratings, and other user-generated content.
• Search for venues based on preferences, categories, locations, and other available information.
• Use Ask Èsì to ask questions and receive AI-generated recommendations informed by relevant reviews available on Èsì.
• Unlock perks offered by participating venues, such as standard, birthday, or group perks.
• Access additional features that we may introduce or update from time to time.

Features may differ by country, device, account status, or app version. We may introduce, modify, suspend, or discontinue features, subject to applicable law.

Èsì is a discovery and information platform. Unless we expressly state otherwise, we do not own, manage, operate, supervise, or guarantee the services offered by venues listed on the platform. Perks are offered and fulfilled by the participating venue, which is responsible for honouring them in line with their stated conditions.

A venue’s appearance on Èsì does not necessarily mean that we endorse it, have inspected it, or independently verified every claim made about it.

Some features may require you to create an account or sign in. Other features may be available to guests without an account.

You agree to provide accurate, current information where requested and to update it when necessary.

You must not:

• Create an account using another person’s identity without authorisation.
• Impersonate another person, venue, or organisation.
• Create accounts to evade restrictions or enforcement actions.
• Attempt to access another user’s account.
• Share or misuse account credentials in a way that compromises account security.

We may restrict, suspend, or terminate accounts where reasonably necessary to protect users, the Services, or our legal rights, or where an account violates these Terms or applicable law. Where appropriate and legally permitted, we will provide notice and an opportunity to address the issue.

You may stop using the Services at any time. If you wish to request account deletion, contact us using the details in Section 20 or use any account deletion functionality made available within the Services.

Account deletion may not immediately remove content that must be retained by law or that we are otherwise permitted to retain. Our handling of personal information is explained in our Privacy Policy.

Èsì may allow you to submit reviews, ratings, comments, photographs, and other material (“User Content”).

5.1 Your responsibility for User Content

You are responsible for the User Content you submit. You agree that your content must not:

• Be knowingly false, fabricated, or misleading.
• Falsely claim that you visited or used a venue.
• Contain threats, harassment, hate speech, or unlawful discriminatory content.
• Include another person’s private or confidential information without a lawful basis.
• Infringe copyright, trademark, privacy, publicity, or other rights.
• Contain malware, fraudulent material, spam, or unauthorised advertising.
• Be intended to manipulate ratings, mislead users, or unfairly damage a venue’s reputation.
• Violate applicable consumer protection, defamation, data protection, or other laws.

Reviews should distinguish personal opinion from factual allegations. If you describe a specific incident, you should make reasonable efforts to ensure that your account is accurate.

5.2 Licence to display and use User Content

You retain ownership of User Content to the extent you own the relevant rights.

By submitting User Content, you grant GuestPulse a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, distribute, format, adapt, and otherwise use that content as reasonably necessary to operate, improve, promote, and provide the Services.

This licence includes displaying reviews to other users, organising reviews by venue or category, and using relevant review content to power search and Ask Èsì responses.

The licence continues for as long as reasonably necessary for these purposes, subject to applicable law and any valid removal or deletion obligations. It does not transfer ownership of your content to GuestPulse.

You confirm that you have the rights and permissions necessary to grant this licence.

5.3 Moderation and removal

We may review, label, limit, decline to publish, or remove User Content where we reasonably believe it violates these Terms, our Community Guidelines, applicable law, or the integrity of the Services.

We may investigate reports of fake reviews, manipulation, abuse, or other misuse. We are not required to publish every submission or to resolve every disagreement between a user and a venue.

Where appropriate and legally permitted, we may notify you of moderation decisions and provide a way to appeal or request a review.

5.4 No guarantee of review accuracy

Reviews reflect the experiences and opinions of their authors. We do not guarantee that every review is genuine, complete, current, or independently verified.

Users should consider the context and date of reviews before relying on them.

Ask Èsì is an AI-powered feature that allows users to ask questions about where to eat, stay, meet, or go out and receive responses informed by relevant reviews and other information available through Èsì.

6.1 How Ask Èsì works

Depending on the feature and your interaction, Ask Èsì may process your question, recent conversation history, relevant venue information, and selected review content to generate a response.

Ask Èsì uses AI and related service providers to support question processing, review search, and response generation. Its answers may therefore contain errors, omit relevant information, or fail to reflect recent changes.

Further information about how Ask Èsì processes personal information and how external providers are involved is set out in our Privacy Policy.

6.2 AI responses are informational

Ask Èsì responses are intended to help you discover and compare venues. They are not guarantees, endorsements, or professional advice.

An answer may not reflect a venue’s current prices, opening hours, availability, accessibility, menu, amenities, service quality, safety, or other conditions.

Although Ask Èsì is designed to draw on relevant Èsì reviews, it may misunderstand a question, misinterpret a review, or produce an incomplete or inaccurate answer. The presence of a recommendation does not guarantee that a venue will meet your expectations.

6.3 Verify important details

Before visiting or booking a venue, you should independently confirm important details directly with the venue or another reliable source.

Do not rely solely on Ask Èsì for decisions involving health, physical safety, accessibility needs, urgent situations, or other matters where inaccurate information could cause harm.

You remain responsible for your decisions and actions after receiving an AI-generated response, subject to any rights you have under applicable law.

6.4 Usage limits and availability

We may apply usage limits, access restrictions, or eligibility requirements to Ask Èsì, including limits that differ between signed-in users and guests or across platforms.

Any limits displayed to you may change over time. We may temporarily restrict Ask Èsì to prevent abuse, manage capacity, maintain security, or improve the feature.

We will not use these provisions to exclude rights that cannot lawfully be excluded under applicable law.

6.5 Reporting responses

If an Ask Èsì response is inaccurate, inappropriate, or harmful, you can report it using the report option. We may review reports to investigate the response and improve the Services, subject to our Privacy Policy and applicable law.

Information about venues may come from reviews, venue representatives, publicly available information, third-party sources, or other permitted sources.

We aim to make the Services useful, but we do not guarantee that venue listings or other information are complete, accurate, available, or up to date.

Unless expressly stated otherwise, Èsì does not itself provide the food, accommodation, entertainment, transport, or other services offered by listed venues. Any booking, purchase, visit, or transaction you arrange with a venue is generally between you and that venue.

If the Services link to third-party websites, booking systems, payment services, or other platforms, those services may be governed by separate terms and privacy policies. We are not responsible for their content, practices, availability, or performance, except to the extent applicable law provides otherwise.

Nothing in this section removes any consumer rights or other protections that cannot lawfully be excluded.

If you represent a venue, hospitality business, or other organisation using Èsì, you confirm that you are authorised to act on its behalf.

You must provide accurate business information and must not:

• Submit fake reviews or arrange for deceptive reviews.
• Manipulate ratings or attempt to suppress genuine criticism unlawfully.
• Misrepresent your identity, affiliation, services, or relationship with a venue.
• Use another business’s information or intellectual property without permission.
• Access or use another business’s account without authorisation.

If Èsì provides business profiles, venue responses, promotional features, or other business tools, additional conditions may apply. Any separate written agreement between GuestPulse and a business will govern the matters it expressly covers.

GuestPulse does not guarantee that a venue will receive a particular number of views, reviews, enquiries, bookings, or customers through Èsì.

8.1 Plans and add-ons

Venues can be listed on Èsì under the following plans:

• Starter: free. Includes a venue record, discoverability in search and category browsing, and guest reviews.
• Growth: a paid plan that adds a full venue profile page, perks, a promo video on the venue profile, the Business Insights Dashboard, and eligibility for paid add-ons.

Growth is available for monthly, six-month, or annual billing periods. Six-month and annual periods are discounted against the monthly price, as shown on our partner page.

Growth venues may also purchase the following optional add-ons for the same billing period:

• Featured Placement: placement in the featured carousel on Explore for the billing period.
• Promotional Pushes: push notifications to Èsì app users, up to 10 per month, 60 per six-month period, or 120 per annual period. Pushes are sent by Èsì on the venue’s behalf and must comply with these Terms, our Community Guidelines, and applicable law. We may review, decline, or reschedule a push. Unused pushes do not carry over to a later billing period.

The features included in each plan may change over time, subject to applicable law. We will not remove a core feature of a plan during a billing period that has already been paid for.

8.2 Prices, currency, and payment

Current prices are published on our partner page. Prices are quoted and charged in the local currency of the country where the venue is listed: Nigerian naira (NGN) in Nigeria, Ghanaian cedi (GHS) in Ghana, West African CFA franc (XOF) in Senegal and Côte d’Ivoire, Kenyan shilling (KES) in Kenya, and Rwandan franc (RWF) in Rwanda.

Fees are paid in advance for the full billing period, through a secure payment link processed by our payment provider, Flutterwave. Your payment is also subject to the payment provider’s terms. We do not receive or store your full card details.

A plan or add-on becomes active once the payment provider confirms your payment. The billing period runs from activation: 30 days for monthly, 182 days for six-month, and 365 days for annual periods.

All published prices include value added tax (VAT) and any similar sales tax applicable in the venue’s country. Payment provider or bank charges you incur are not included.

We may change our prices from time to time. A price change does not affect a billing period that has already been paid for.

8.3 Renewal and expiry

Plans and add-ons do not renew automatically, and we will not charge you without your authorisation for each payment. To continue, you can pay for a new billing period before the current one ends.

When a billing period ends without renewal, the venue returns to the Starter plan and any add-ons end. Growth features, including the full venue profile page and perks, may then no longer be available to guests.

8.4 Complimentary and promotional access

We may offer complimentary or discounted access to Growth or add-ons, for example to founding partners. The duration and included features will be as we communicate to you. When complimentary access ends, the venue returns to the Starter plan unless a paid plan is purchased.

8.5 Refunds

All fees for plans and add-ons are non-refundable, including where a venue stops using Èsì, cancels, or does not use all features or pushes during a billing period. This does not affect any refund or other remedy you are entitled to under applicable law that cannot lawfully be excluded, for example where you were charged in error or were charged more than once for the same billing period.

You must not use Èsì to:

• Break any applicable law or infringe the rights of others.
• Commit fraud, impersonation, harassment, or other abusive conduct.
• Submit fake, manipulated, or coordinated reviews or ratings.
• Scrape, harvest, or collect data from the Services through automated means without our written permission, except where applicable law permits such activity.
• Use bots, scripts, or other methods to disrupt or overload the Services.
• Bypass access controls, usage limits, security measures, or account restrictions.
• Reverse engineer, decompile, or attempt to extract source code, models, or underlying systems, except to the extent such restriction is prohibited by law.
• Introduce malware or attempt unauthorised access to systems, accounts, or data.
• Use the Services to build or support a competing database or service by unlawfully copying or extracting our content or data.
• Misuse User Content or personal information obtained through Èsì.
• Interfere with other users’ access to or use of the Services.

We may take reasonable action in response to suspected misuse, including removing content, restricting features, suspending accounts, or reporting conduct to appropriate authorities where legally required or permitted.

The Services, including the Èsì name and branding, software, design, interface, original text, graphics, databases, and other materials owned or licensed by GuestPulse, are protected by intellectual property laws.

Except as expressly permitted by these Terms or applicable law, you may not copy, modify, distribute, sell, commercially exploit, or create derivative works from our intellectual property without prior written permission.

These Terms do not grant you ownership of any GuestPulse intellectual property.

You may use the Services for their intended purposes and may share links to publicly accessible pages where the sharing function and applicable law permit it.

If you believe material on Èsì infringes your intellectual property rights, please contact us at support@helloesi.com with enough information for us to identify the material and assess your report.

Your use of the Services is also subject to our Privacy Policy, available at:

https://helloesi.com/privacy

The Privacy Policy explains how GuestPulse collects, uses, stores, shares, and otherwise processes personal information, including information relating to accounts, reviews, Ask Èsì interactions, usage records, and technical information.

Depending on how you use the Services, relevant information may be processed by service providers that support hosting, databases, AI-powered features, security, analytics, and other platform functions.

Where personal information is processed or transferred across borders, we will handle that processing in accordance with applicable data protection requirements.

You should not include sensitive personal information, confidential information, passwords, payment credentials, or another person’s private information in Ask Èsì questions or public reviews unless there is a lawful and necessary reason to do so.

If these Terms and the Privacy Policy address personal information differently, the Privacy Policy and applicable data protection law will govern the relevant privacy matters.

We aim to keep Èsì available and functional, but we do not guarantee uninterrupted, error-free, or continuous access.

The Services may be unavailable or limited because of maintenance, updates, technical failures, network issues, security incidents, third-party service interruptions, or circumstances beyond our reasonable control.

We may update, suspend, or discontinue part or all of the Services when reasonably necessary, subject to applicable law and any contractual commitments we have made.

You are responsible for using a compatible device, maintaining appropriate device security, and obtaining the internet or telecommunications access needed to use the Services. Your provider may charge you for data or other connectivity.

We take reasonable steps to protect the Services, but no digital system can be guaranteed completely secure.

To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not warrant that:

• All venue listings, reviews, or other information will be accurate, complete, current, or available.
• Ask Èsì will always produce accurate, relevant, or error-free responses.
• Every listed venue will be safe, suitable, accessible, or satisfactory.
• The Services will always be available, uninterrupted, or compatible with every device.
• Any venue will achieve a particular commercial outcome from being listed on Èsì.

Nothing in these Terms excludes a warranty, representation, statutory obligation, or consumer protection that cannot lawfully be excluded or limited in your jurisdiction.

To the fullest extent permitted by applicable law, GuestPulse will not be liable for indirect, incidental, special, exemplary, or consequential losses, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or connected with your use of the Services, where such exclusions are lawful.

Subject to applicable law, GuestPulse will not be responsible for losses arising solely from your reliance on inaccurate venue information, third-party content, or AI-generated responses, or from a dispute or transaction between you and a venue.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including any liability that cannot legally be excluded for fraud, wilful misconduct, death or personal injury caused by negligence, or other protected rights where applicable.

Where permitted by law, any liability cap or further limitation must be assessed in light of the circumstances, the service concerned, and the rights that apply to you. No provision of these Terms is intended to remove mandatory consumer protections.

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs incurred by GuestPulse that arise directly from your unlawful conduct, your material breach of these Terms, or your infringement of another person’s rights.

This section does not require you to indemnify GuestPulse for losses caused by GuestPulse’s own unlawful conduct, negligence, breach of its legal obligations, or other circumstances for which you cannot lawfully be held responsible.

You may stop using the Services at any time.

We may suspend or terminate your access, remove content, or restrict specific features if we reasonably believe that:

• You have materially violated these Terms or our Community Guidelines.
• Your conduct presents a security risk or threatens other users.
• Your account is being used for fraud, manipulation, or unlawful activity.
• We are required to act by law, a competent authority, or a valid legal process.
• Suspension or termination is otherwise reasonably necessary to protect the Services or users.

Where reasonably practicable and legally permitted, we will provide notice of material enforcement action and an opportunity to respond or appeal.

Termination does not affect rights or obligations that accrued before termination. Provisions that by their nature should continue, including intellectual property, permitted content licences, liability provisions, dispute resolution, and applicable legal obligations, will survive to the extent permitted by law.

These Terms are governed by the laws of the Federal Republic of Nigeria, except to the extent that mandatory laws in your country of residence or use apply and cannot lawfully be displaced by this choice of law.

If you have a complaint or dispute relating to Èsì, please contact us first so we can attempt to resolve it informally.

If the dispute cannot be resolved informally, it may be referred to a court of competent jurisdiction, subject to applicable law, mandatory consumer protections, and any valid dispute resolution agreement that applies to the matter.

Nothing in this section prevents you from exercising a right to approach a regulator, data protection authority, consumer protection body, or court where you are legally entitled to do so.

Èsì operates across multiple jurisdictions. Your use of the Services remains subject to applicable laws, including, where relevant:

• Nigeria: Nigeria Data Protection Act, 2023, and applicable consumer protection and other laws.
• Ghana: Data Protection Act, 2012 (Act 843), and applicable consumer protection and other laws.
• Côte d’Ivoire: Law No. 2013-450 of 19 June 2013 on the Protection of Personal Data, and other applicable laws.
• Kenya: Data Protection Act, 2019, applicable regulations, and consumer protection laws.
• Rwanda: Law No. 058/2021 of 13 October 2021 relating to the Protection of Personal Data and Privacy, and other applicable laws.
• Senegal: Law No. 2008-12 of 25 January 2008 on the Protection of Personal Data, its implementing rules, and other applicable laws.

This list is provided for general information and is not exhaustive. The laws that apply depend on the nature of the activity, the relevant parties, and the circumstances.

Nothing in these Terms is intended to contract out of mandatory rights or obligations under applicable law. Where a provision conflicts with a mandatory legal requirement, that requirement will apply to the extent of the conflict.

We may update these Terms to reflect changes to the Services, our business practices, legal requirements, or security needs.

When we make material changes, we will take reasonable steps to notify users, such as publishing an updated version on our website, updating the “Last updated” date, or providing an in-app notice where appropriate.

Changes will take effect on the date stated in the updated Terms, unless applicable law requires a different process.

Your continued use of the Services after updated Terms take effect means that you accept the revised Terms to the extent permitted by law. If you do not agree to the changes, you should stop using the affected Services.

Where affirmative consent or another notice process is legally required, we will follow the applicable requirement.

If you have questions, concerns, complaints, or requests relating to these Terms or your use of Èsì, you can contact us at:

GuestPulse Technologies Limited
Website: https://helloesi.com
General enquiries: support@helloesi.com
Privacy enquiries: privacy@helloesi.com

Please include enough information for us to understand your enquiry and respond appropriately.

Entire agreement: These Terms, together with the Privacy Policy, our Community Guidelines, and any additional terms expressly applicable to a feature or service, govern your use of Èsì.

Severability: If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No waiver: A failure or delay in enforcing a provision does not constitute a waiver of that provision.

Assignment: You may not transfer your rights or obligations under these Terms without our consent, except where applicable law permits otherwise. GuestPulse may transfer its rights and obligations as part of a lawful corporate reorganisation, merger, or transfer of the relevant business, subject to applicable law.

No partnership: Your use of Èsì does not create a partnership, agency, employment, or joint venture relationship between you and GuestPulse.

Language: Where these Terms are translated, the translations are intended to help users understand them. If a translation differs from the English version, the English version will apply to the extent permitted by applicable law, without limiting any mandatory language or consumer protection requirements.

Rights of third parties: Except where applicable law provides otherwise, these Terms do not give a third party the right to enforce them.